FAQ

Privacy Policy

Last Updated: August 28, 2026

Introduction

Aram Papazyan operates artworkbyap.com (the “Website”). We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit the Website, contact us, or purchase artwork, prints, or related products; why we use that information; when it may be shared; and the rights that may be available to you under applicable law.

1. Information We Collect

Information you provide to us

When you place an order, contact us, or otherwise interact with the Website, we may collect information such as:

your name;
email address;
telephone number, where required;
billing and shipping addresses;
order and purchase information;
messages and other information you provide when contacting us.

Payment information

Payments are processed through third-party payment providers. We do not directly store complete payment-card details. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Information collected automatically

When you use the Website, certain technical information may be collected automatically, such as your IP address, browser and device information, referring pages, and information necessary for the operation and security of the Website.

The Website may also use cookies or similar technologies, including technologies necessary to maintain shopping-cart, checkout, language, security, or other Website functionality.

2. How We Use Your Information

We may use personal information to:

process and fulfil orders;
process payments through our payment providers;
arrange shipping and delivery;
communicate about orders and provide customer support;
respond to messages and enquiries;
maintain, secure, and improve the Website;
prevent fraud, misuse, or security incidents;
comply with tax, accounting, customs, legal, and regulatory requirements; and
send marketing communications where you have consented to receive them or where otherwise permitted by applicable law.

You may unsubscribe from marketing communications at any time.

3. Legal Bases for Processing

Where applicable data-protection law requires us to identify a legal basis for processing personal information, we may rely on:

Performance of a contract — where processing is necessary to process and fulfil your purchase.

Legal obligations — where information must be retained or processed to comply with tax, accounting, customs, or other applicable laws.

Legitimate interests — where necessary for purposes such as Website security, fraud prevention, customer service, and improving our services, provided those interests are not overridden by your applicable rights.

Consent — where you have given consent, for example for certain marketing communications or non-essential cookies where required.

4. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with third parties that help us operate the Website and fulfil orders, including:

payment-processing providers;
shipping, postal, and courier services;
website hosting and technical service providers;
email and communication service providers;
professional advisers where necessary; and
government, customs, regulatory, or law-enforcement authorities where disclosure is required or permitted by law.

These third parties may process information according to their own privacy policies and applicable legal obligations.

5. International Transfers

We are based in Yerevan, Armenia and sell and ship internationally. As a result, personal information may be processed or transferred outside your country of residence when necessary to process an order, arrange international delivery, operate the Website, or use third-party service providers.

Where required by applicable data-protection law, appropriate measures will be used for international transfers of personal information.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, tax, customs, dispute resolution, fraud prevention, and compliance with applicable legal obligations.

Different categories of information may therefore be retained for different periods.

Where information is processed on the basis of consent, you may withdraw that consent where applicable. Certain information may nevertheless need to be retained where required by law or for legitimate legal purposes.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

request access to personal information we hold about you;
request correction of inaccurate information;
request deletion of information in certain circumstances;
request restriction of processing;
object to certain processing;
request portability of certain information;
withdraw consent where processing is based on consent; and
lodge a complaint with an applicable data-protection authority.

These rights may be subject to exceptions or limitations under applicable law.

To make a privacy request, contact us at arampapazyan.art@gmail.com.

8. Cookies and Similar Technologies

The Website may use cookies and similar technologies that are necessary for functions such as shopping-cart operation, checkout, security, user preferences, and other Website functionality.

Depending on the services enabled on the Website, additional technologies may also be used for analytics or other purposes.

Where required by applicable law, non-essential cookies or similar technologies will be used subject to the appropriate consent.

You may also be able to control certain cookies through your browser settings.

9. Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

The Website uses encrypted HTTPS connections, and payment information is processed through third-party payment providers. We also take reasonable measures to maintain Website security and restrict access to personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Third-Party Services and Links

The Website may use or link to third-party services, including payment, shipping, language, or other service providers.

Those third parties may process information according to their own privacy policies. We encourage you to review the privacy information provided by services you interact with.

11. Children’s Privacy

The Website is not specifically directed toward children. We do not knowingly collect personal information from children except where necessary and permitted by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Website, our practices, service providers, or applicable requirements.

The “Last Updated” date at the top of this Policy indicates when it was most recently revised.

13. Contact Information

Aram Papazyan
Email: arampapazyan.art@gmail.com
Location: Yerevan, Armenia

Terms & Conditions

These Terms and Conditions govern your use of www.artworkbyap.com and purchases from Aram Papazyan. By accessing the Website or placing an order, you agree to these Terms.

1. Products and artwork

We sell original artworks, limited-edition or open-edition prints, and, where available, other art-related products.

We make every reasonable effort to display artwork, colours, dimensions, materials, editions, and descriptions accurately. However, colours may differ slightly depending on the viewer’s screen, device settings, lighting, printing process, and the handmade nature of original work. Minor variations that do not materially affect the artwork are not defects.

Original artworks are one of a kind. Once sold, they may not be available again. Prints may be reproduced according to the edition information shown on the relevant product page.

All artwork remains the intellectual property of Aram Papazyan. Buying an original or print gives the buyer ownership only of that physical item; it does not transfer copyright, reproduction rights, commercial-use rights, or any right to create copies, merchandise, digital files, or derivative works without prior written permission.

2. Prices, payments, and orders

All prices are displayed in USD and do not include shipping, import duties, customs fees, local taxes, or other destination-country charges unless expressly stated at checkout.

We reserve the right to change prices, product availability, shipping costs, or product descriptions at any time before an order is accepted. The price confirmed at checkout is the price applicable to that order.

By placing an order, you offer to purchase the selected item. We may accept, decline, or cancel an order where necessary, including in cases of unavailable stock, an obvious pricing or description error, payment difficulties, suspected fraud, or inability to ship to the destination. If payment has already been taken for a cancelled order, it will be refunded to the original payment method.

Payments are processed through secure third-party payment providers. We do not store complete payment-card details.

3. Shipping and delivery

All orders are shipped from Yerevan, Armenia. We ship internationally using the carrier and service level selected or stated at checkout.

Processing time is usually 24-48 hours before dispatch, unless otherwise stated on the product page or in a separate message. Delivery estimates are not guaranteed; international delivery can be affected by customs processing, local postal operations, public holidays, weather, or other events beyond our control.

We may use tracked, insured, signed-for, or upgraded shipping services for original works or higher-value orders where appropriate. Tracking details will be provided when available.

The buyer is responsible for providing a complete and accurate delivery address. We are not responsible for loss, delay, return, or additional delivery charges caused by an incorrect, incomplete, inaccessible, or unclaimed address.

For international orders, the buyer is responsible for all import duties, VAT, customs charges, brokerage charges, and other fees imposed by the destination country. These charges are outside our control and are not refundable if an order is refused, unclaimed, or returned because such charges were not paid.

4. Returns and damaged items

Because original artworks are unique and prints are made or prepared specifically for each order, we do not accept returns for change of mind, colour preference, customs delays, refusal to pay import charges, or circumstances caused by an incorrect delivery address.

If an order arrives damaged in transit, please contact us at arampapazyan.art@gmail.com within 48 hours of delivery. Include your order number, a clear description of the issue, photographs of the artwork, and photographs of the external and internal packaging. Please retain all original packaging, labels, and damaged materials until the matter is resolved, as these may be required for a postal or carrier claim.

For a damaged original artwork, we will review the evidence and pursue the appropriate claim with the postal or shipping service. Once the matter has been assessed and resolved, we will provide an appropriate remedy, which may include a refund, compensation, or an equivalent value of prints, depending on the nature of the damage, the availability of the artwork, and the carrier-claim outcome.

For a damaged print, we will arrange for a replacement print to be produced at no additional cost for the print itself. The buyer is responsible only for the additional shipping cost required to send the replacement, unless we determine that the damage resulted from our packaging error or another error on our part.

We handle carrier or postal-service claims directly where possible. The buyer agrees to provide reasonable cooperation and documentation needed to support a claim. Damage claims may be declined where the damage is reported after the 48-hour reporting period, packaging has been discarded before documentation is provided, or the item has been altered, repaired, framed, resold, or further damaged after delivery.

5. Website use

You may use the Website only for lawful, personal, and non-commercial purposes. You must not misuse the Website, interfere with its security or operation, attempt unauthorized access to its systems, use automated scraping tools without permission, or use Website content in a way that infringes our rights or the rights of others.

All Website content—including artwork images, photographs, text, logos, designs, graphics, and layouts—is protected by applicable intellectual-property laws. No content may be copied, reproduced, published, adapted, distributed, or used commercially without our prior written consent.

6. Limitation of liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, punitive, or consequential losses arising from use of the Website, delivery delays, customs procedures, or the purchase or use of an item.

Nothing in these Terms excludes liability that cannot legally be excluded. Where liability is permitted to be limited, our total liability relating to a specific order will not exceed the amount paid for that order.

7. Governing law and disputes

These Terms are governed by the laws of the Republic of Armenia. Any dispute will first be addressed through good-faith communication between the buyer and us. If it cannot be resolved informally, it will be submitted to the competent courts of Yerevan, Armenia, unless mandatory consumer-protection law in the buyer’s country requires otherwise.

8. Changes and contact

We may update these Terms from time to time. The version posted on the Website at the time of an order will apply to that order unless a change is required by law.

For questions about an order or these Terms, contact:

Aram Papazyan
Email: arampapazyan.art@gmail.com
Address: Yerevan, Armenia, Alikhanyan street, 12, ap.6
Website: artworkbyap.com